At 3 Blind Mice, our early success was built by a focus on quality products and customer service. Our customers were our advocates and our top priority and we valued those relationships above all else. Our customer service propelled us into the Inc. 5000 and honored us with the #74 spot on San Diego Business Journal’s 2014 Fastest Growing Companies List.
And that’s where the trouble started.
We began to grow too quickly and suddenly orders piled up, our customers service faltered, and we realized we were in over our heads. We knew we needed to get back on track, so we have recommitted ourselves the standards of quality and service we built 3 Blind Mice upon.
First, we hired a new Operations Manager to streamline our processes and ensure nothing is able to fall through the cracks. We also added onto our customer service team to allow each customer receives the attention and dedication that they deserve. We stand by our mission to inspire our customers’ pride and confidence in the window coverings they choose by delivering lifetime quality at an affordable price and industry-- leading service.
I am truly sorry for the poor service we have provided and the frustration and inconvenience that we have caused. It’s unacceptable to you and it’s unacceptable to me.
I am determined to show you that we are back on track and encourage you to email me personally at email@example.com so that we can right our wrongs. Your satisfaction is our number one priority.
To all of our loyal customers, thank you for your understanding during our growing pains. We spent 11 years building a reputation of providing quality products with exceptional service and integrity and now are committed to rebuilding your trust and faith in our company.
Founder, President & Head Cheese